Frequently Asked Questions
Got questions? We’ve got answers. Find everything you need to know about our services, process, and working with Horizon Digital Agency.
General Questions
What services does Horizon Digital Agency offer?
We offer comprehensive digital marketing services including SEO (Search Engine Optimization), Content Marketing, Social Media Management, and Web Design & Development. Each service can be customized to meet your specific business needs, and we also offer integrated packages that combine multiple services for maximum impact.
What industries do you work with?
We work with businesses across a wide range of industries including technology, e-commerce, professional services, healthcare, finance, real estate, and more. Our strategies are always customized to your specific industry, target audience, and business goals. We’ve successfully helped over 150 clients in various sectors achieve their digital marketing objectives.
How is Horizon different from other digital marketing agencies?
Three things set us apart: First, we’re truly data-driven—every decision we make is backed by analytics and research. Second, we focus on ROI and business outcomes, not just vanity metrics. Third, we believe in transparent communication and treat our clients as partners, not just accounts. Our 98% client retention rate speaks to our commitment to delivering real results.
Pricing & Contracts
How much do your services cost?
Our pricing varies based on the scope of work, your goals, and the services required. We offer flexible packages starting from $2,000/month for small businesses to comprehensive enterprise solutions. We provide custom quotes after understanding your specific needs during our initial consultation, which is always free and no-obligation.
Do you require long-term contracts?
We typically recommend a minimum 6-month commitment for SEO and content marketing projects, as these strategies need time to show results. However, we also offer month-to-month arrangements for certain services. For web design projects, we work on a project basis with clear milestones and deliverables.
What is your payment structure?
For ongoing services (SEO, social media, content marketing), we bill monthly at the beginning of each month. For project-based work like web design, we typically require 50% upfront and 50% upon completion. We accept credit cards, bank transfers, and can accommodate other payment arrangements for larger projects.
Process & Results
How long does it take to see results?
Results timelines vary by service. For SEO, you can typically expect to see meaningful improvements in 3-6 months, with significant results in 6-12 months. Social media and paid advertising can show results much faster, often within weeks. Web design projects typically take 6-12 weeks from kickoff to launch, depending on complexity.
How do you measure and report on results?
We provide comprehensive monthly reports that track the KPIs most relevant to your goals—whether that’s rankings, traffic, leads, conversions, or revenue. You’ll also have access to a real-time dashboard, and we schedule regular calls to review progress and discuss strategy. We believe in complete transparency and will always give you honest assessments of performance.
What does the onboarding process look like?
After signing on, we begin with a comprehensive discovery phase where we learn about your business, goals, competitors, and target audience. We then conduct audits of your current digital presence and develop a customized strategy. You’ll be introduced to your dedicated account manager and the team members working on your account. The entire onboarding process typically takes 2-3 weeks.
Will I have a dedicated point of contact?
Yes! Every client is assigned a dedicated account manager who serves as your primary point of contact. They’ll be responsible for coordinating all work, keeping you updated on progress, and ensuring your goals are being met. You’ll also have direct access to the specialists working on your account when needed.
Still Have Questions?
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Ready to Get Started?
Schedule a free consultation and let’s discuss how we can help grow your business.